Marketplace Service
You wanted to scale on marketplaces - but now you’re just managing?
Maintaining listings, adjusting prices, managing promotions, resolving errors—marketplaces drive revenue, but also require continuous effort.
Without clear processes, growth quickly turns into operational overload.
- Continuous support with a clear focus on performance
- Active optimization of your listings and content
- Structured management of assortment and processes
- Proactive development instead of mere administration
- Clear responsibilities and transparent processes
- Years of hands-on experience as an online retailer
Other aggregators & system providers
- Reactive support without strategic development
- Minimal ongoing content optimization
- Focus on providing tools rather than active management
- Operational responsibility remains largely internal
Marketplace Service – Managed Services
Do you want to fully outsource the operational side of your marketplace business? If your products are already connected via middleware such as Tradebyte or Rithum, our marketplace service is exactly what you need.
We take care of the daily operational tasks that are critical to your success. With our extensive experience, we handle daily monitoring, error management, as well as the maintenance and optimization of your product data and content. This also includes assortment management, marketing, and reporting—fully tailored to your needs. We manage all processes remotely in your name through your own systems, so you don’t have to worry about operational tasks. Only logistics and customer support remain your responsibility.
The scope of our services is precisely aligned with your requirements. Since every setup and platform has different needs, we work flexibly and transparently on an hourly basis. All details are discussed in an individual consultation. With our Done4You model, we significantly relieve your internal team.
If you prefer to fully hand over your marketplace business and have it managed through our accounts, take a look at our full-service offering, where we take over all processes, including logistics and customer support.
Our goal: marketplace management that not only works—but continuously improves and delivers measurable results.
- Full operational management within your own environment
- Remote via your systems
- Product data maintenance & monitoring
- Assortment management & marketing
- Reporting & error management
- Logistics and customer support remain your responsibility
FAQ – Frequently Asked Questions
Who is the marketplace service suitable for?
The marketplace service is ideal if you want to relieve your internal team and entrust the operational side of your marketplace business to experienced hands.
We take care of daily monitoring, error management, and the maintenance and optimization of your product data—flexibly and tailored to your needs.
What specific tasks do you handle?
We handle all operational tasks related to your marketplaces—from data maintenance and listing optimization to ongoing support.
You continue to manage only logistics and customer support.
Do I retain control over my marketplace business?
Yes, you retain full control at all times—we work transparently and in close alignment with you.
Is the collaboration designed for the long term?
Yes, our managed services are designed for ongoing support—flexibly adaptable to your requirements.
Can I scale the service flexibly?
Absolutely—we adapt our support to your growth and evolving needs.
What is the difference between the marketplace service and the full service?
With the marketplace service, we manage your marketplace operations remotely via your own accounts, while you continue to handle logistics and customer service.
In the full-service model, we take over all services—from product data management to logistics and customer support—through our own accounts.
What prerequisites are required for the marketplace service?
You must have your own contracts with the middleware (e.g. Rithum or Tradebyte) and the marketplaces, and your internal systems must be fully set up.
How does the collaboration and billing process work?
Our collaboration is flexible and dynamically adapts to your current requirements—regardless of how your needs evolve over time.
Billing is equally flexible: it is based on an hourly rate and depends on your connected platforms as well as the size of your product assortment.
What if I want to outsource logistics and customer support?
In this case, the full-service solution would be the right fit for you, as we take over all processes end to end.
Let’s explore the possibilities together in a consultation.