Marketplace management
We run your sales channels day to day. Every platform works differently, and we make sure your listings are correct and up to date everywhere.
- Create listings
- Maintain product data
- Manage channels
You supply the products.
We take care of the rest.
With our full service you open up national and international sales channels. No interfaces of your own, no extra resources, no complicated processes.
Book a callServices
Your partner for professional E-Commerce full service
We look after your online business reliably, from managing your sales channels through logistics to customer support. As your Merchant of Record we sell on the marketplaces under our own account, so you do not need a seller account of your own. That way you can focus entirely on your company and your products.
Partners:
What we do
These are the tasks our full service takes off your hands
Support
We keep an eye on your running processes. We check orders, data transfers and interfaces regularly and fix errors before they show up in day-to-day business.
- Monitor processes
- Fix errors
- Keep operations stable
Logistics
Your stock sits with our logistics partner, who handles fulfilment end to end, nationally and internationally. We connect them and keep an eye on the process.
- Store goods
- Handle shipping
- Process returns
Customer support
We answer your customers' enquiries on your behalf. We handle questions about orders and delivery times, settle complaints and meet the marketplaces' deadlines.
- Look after buyers
- Handle complaints
- Meet deadlines
Reporting
Your dashboard shows you at any time how sales, revenue and stock levels are developing. We prepare the figures and explain what lies behind them.
- Analyse data
- Provide a dashboard
- Put trends in context
Product photography
We photograph your products, edit the images and design matching graphics. All in line with your brand communication, so buyers get a high-quality impression.
- Shoot photos
- Edit images
- Design graphics
Price calculation
We calculate your prices per channel. Marketplace fees, shipping costs and return rates all go into the figure, so what remains is margin and not just revenue.
- Calculate margins
- Factor in fees
- Adjust prices
Bundles
We combine products that belong together into ready-made sets. Buyers get everything in one purchase, and you sell more per order without extra advertising.
- Put sets together
- Create products
- Link stock levels
Marketing
For more visibility we run ads on the marketplaces, sign you up for campaigns and events and design your product and brand pages. What we use is agreed with you and your budget beforehand.
- Place advertising
- Use campaigns
- Shape your presence
Replenishment
We keep an eye on your stock in the warehouse and get in touch before a product runs out. That way you plan resupply in good time instead of reacting to a sold-out notice.
- Anticipate demand
- Trigger resupply
- Avoid stockouts
Ready to bring your range to the marketplaces?
In a first call we work out which marketplaces suit your products and what working together could look like.
How it works
What we take care of, step by step
01
Individual consulting
We start by analysing your range, your brand and your goals. Together we look at which marketplaces suit your products, which target groups matter and which part of your range makes sense to start with. On that basis we develop a strategy for a successful marketplace launch.
02
Product and marketplace management
After the consulting we take over the preparation and technical processing of your product data. We adapt content and product information to the requirements of each marketplace, create professional listings and make sure your products are published on the selected platforms, structured and ready to sell.
03
Logistics & shipping
Your products are stored with our logistics partner and fulfilled entirely from there. We handle storage, inventory management, order picking, pick & pack as well as national and international shipping, and we also process incoming returns.
04
Ongoing support & customer service
Ongoing support for your marketplace business starts at go-live. We monitor your listings and sales, take care of orders, customer enquiries and complaints, and make sure your products and processes run reliably day to day and keep being improved.
05
Billing & payouts
We also handle the financial side of your marketplace sales. Revenue, returns, marketplace fees and other relevant items are recorded centrally and presented transparently. You are paid your revenue minus the agreed fees, together with a clear statement at regular intervals.
06
Transparent reporting & scaling
Your personal dashboard keeps you on top of how your marketplace business develops. Sales, revenue, returns, product data and stock levels are shown transparently and form the basis for expanding successful products and opening up further marketplaces or ranges.
Your contacts
We are here for you
Behind Leogra is an experienced team that supports you strategically, technically and operationally throughout your marketplace business.
We listen, understand your goals and find the solution that fits your company. Along the way you have dedicated contacts at all times and the expertise of our entire team behind them.
Discover Leogra
420+
Marketplaces via Rithum
360°
Marketplace service
15+
Years of e-commerce experience
4
Service models
Frequently asked questions
What does Merchant of Record mean for me?
As your Merchant of Record we are the seller on the marketplace: we run the seller account, invoice the
buyer, handle payment and VAT and take care of returns and warranty cases. You supply the products and
receive your revenue minus the agreed fees. You do not need a seller account, a marketplace contract or
your own setup for taxes and payment on each platform.
What product data do you need from me?
You send us your product data the way you have it, for example as an export from your shop or ERP system. What we need is the item number and EAN, name and description, prices and stock levels, images and attributes such as size, colour or material. Anything else the individual marketplaces require we add during preparation.
Which marketplaces can you place my products on?
We place your products on more than 60 national and international marketplaces, among them Amazon, eBay, OTTO, Kaufland, Zalando, About You, Douglas and Galaxus. Which channels make sense for you depends on your range, your brand and your target groups. We work that out together during the consulting.
How do you decide which marketplaces suit my products?
We look at your range, your brand and your target groups and match them against what each platform focuses on. The category, your price level, the competition on that marketplace and the requirements for data and shipping all play a part. The result is a proposal for which channels to start with and which to add later.
How do I know when to send new stock?
You can see the stock at our logistics partner's warehouse in your dashboard at any time. On top of that we keep an eye on it and contact you before a product runs low, so you can plan resupply in good time. How much lead time you need depends on your production and delivery times. We agree that together.
What does working together cost?
With the full service we settle up through the agreed fees. They are deducted from your revenue at payout, so you do not receive a separate invoice. How high they are depends on your range, the marketplaces chosen and the scope of services, for instance when optional marketing is added. After the first call you receive a concrete quote.
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