General Terms and Conditions (B2B) of Leogra Trading GmbH – including Appointment Booking
1. Scope & B2B Focus
1.1 These Terms and Conditions apply to all services, offers, and contracts via leogra.de as well as by e-mail/telephone, including appointment bookings via Microsoft Bookings/Outlook.
1.2 Exclusively B2B: Our services are provided only to entrepreneurs within the meaning of § 14 BGB. Consumers within the meaning of § 13 BGB are excluded. We may request proof of business status (e.g. VAT ID, commercial register excerpt, company address) and may cancel bookings without such proof.
2. Services
2.1 E-Commerce Focus: We provide strategic and operational services in e-commerce and marketplace business, particularly consulting, onboarding/integrations (e.g. Tradebyte, ChannelAdvisor/Rithum), listing/content, pricing, operations/processes, reporting, and optionally accompanying logistics coordination. Details are set out in the service description/offer.
2.2 For “Marketplace Consulting with Preliminary Analysis,” the service includes a preliminary analysis (document/data screening, potential assessment) and a strategy meeting (remote/on-site) with initial assessments & recommendations for action. No legal, tax, or financial advice is provided.
3. Conclusion of Contract
3.1 Our offers are non-binding. The contract is concluded through acceptance/appointment confirmation by Leogra (e-mail serves as a durable medium).
3.2 When booking via Microsoft Bookings, you submit an offer by clicking “Book”; the contract is concluded with our appointment confirmation.
4. Prices & Payment
4.1 Unless otherwise stated, all prices are net, plus statutory VAT.
4.2 Payment method and terms according to confirmation/offer (e.g. invoice, 14 days net); prepayment possible.
4.3 For project-related services, partial payments may be agreed.
5. Cooperation & Appointments
5.1 The client shall provide the required information/documents timely, completely, and accurately.
5.2 Delays due to lack of cooperation entitle us to adjust appointment schedules; additional effort shall be remunerated separately.
6. Appointment Booking, Rescheduling, Cancellation & No-Show (for Consulting/Analysis Appointments)
6.1 Rescheduling up to 24 hrs before the appointment: free of charge.
6.2 Cancellation up to 24 hrs before the appointment: free of charge; thereafter 50 % cancellation fee of the agreed net price.
6.3 No-Show (failure to appear without timely cancellation) triggers the cancellation fee per 6.2; for appointments marked as “free of charge,” a fee of €80 net applies. Proof of higher damage remains reserved.
6.4 If the appointment is cancelled due to force majeure/technical failures beyond our control, it will be rescheduled; amounts already paid will not be forfeited.
7. Usage Rights & Confidentiality
7.1 We retain all rights to analyses, templates, slides, and work results; the client receives a simple, non-transferable right of use for internal purposes only.
7.2 Both parties shall maintain confidentiality regarding non-public information. Statutory disclosure obligations remain unaffected.
8. Liability
8.1 Unlimited liability applies in cases of intent/gross negligence, for injury to life, body, or health, and under the Product Liability Act (ProdHaftG).
8.2 In cases of ordinary negligence, we are liable only for cardinal obligations, limited to the foreseeable damage typical for the contract; all other liability is excluded.
8.3 No specific economic success is owed.
9. Data Protection (Short Notice)
9.1 We process personal data for contract execution and appointment organization (including with Microsoft Bookings/Outlook as a processor) based on Art. 6 (1) lit. b, f GDPR.
9.2 Details (data categories, recipients, storage duration, data subject rights) can be found in our Privacy Policy: www.leogra.de/en/privacy.
10. Final Provisions
10.1 German law applies, excluding the UN Convention on Contracts for the International Sale of Goods.
10.2 Place of jurisdiction for merchants is – as far as legally permissible – our registered office.
10.3 Changes/amendments require text form (e-mail is sufficient).
10.4 Severability clause: Invalid provisions shall not affect the validity of the remaining provisions.
Status: 14.10.2025