General Terms and Conditions

Provider

B2B notice: Our services are directed exclusively at entrepreneurs within the meaning of Section 14 of the German Civil Code (BGB). Consumers within the meaning of Section 13 BGB are excluded. All prices are net prices, plus statutory VAT.

1) Scope & B2B Focus

1.1 These General Terms and Conditions apply to all services, offers and contracts concluded via leogra.de as well as by email or telephone, including appointments booked through Microsoft Bookings/Outlook.

1.2 B2B only: Our services are directed solely at entrepreneurs within the meaning of Section 14 BGB. Consumers within the meaning of Section 13 BGB are excluded. We may request proof of entrepreneur status (e.g. VAT ID, commercial register extract, business address) and may cancel bookings for which no such proof is provided.

2) Services

2.1 Focus on e-commerce: We provide strategic and operational services in e-commerce and marketplace business, in particular consulting, onboarding and integrations (e.g. Tradebyte, ChannelAdvisor/Rithum), listing and content, pricing, operations and processes, reporting, and optional accompanying logistics coordination. Details are set out in the respective service description or offer.

2.2 For „Marktplatz-Beratung mit Vorab-Analyse“ (marketplace consulting with preliminary analysis), the service comprises a preliminary analysis (screening of documents and data, assessment of potential) and a strategy meeting (remote or on site) providing initial assessments and recommended actions. No legal, tax or financial advice is provided.

3) Formation of Contract

3.1 Our statements are subject to change without notice. The contract is concluded upon acceptance or appointment confirmation by Leogra (email qualifies as a durable medium).

3.2 When booking through Microsoft Bookings, clicking „Buchen“ (book) constitutes an offer on your part; the contract is concluded upon our appointment confirmation.

4) Prices & Payment

4.1 Unless stated otherwise, all prices are net prices, plus statutory VAT.

4.2 Payment method and payment term are governed by the confirmation or offer (e.g. invoice, net 14 days); payment in advance is possible.

4.3 For project-based services, instalment payments may be agreed.

5) Client Cooperation & Scheduling

5.1 The client shall provide the required information and documents in good time, in full and accurately.

5.2 Delays caused by a lack of cooperation entitle us to adjust the schedule; any additional work shall be remunerated separately.

6) Booking, Rescheduling, Cancellation & No-Show

The following applies to consulting and analysis appointments:

6.1 Rescheduling up to 24 hours before the appointment: free of charge.

6.2 Cancellation up to 24 hours before the appointment: free of charge; thereafter a cancellation fee of 50 % of the agreed net price applies.

6.3 A no-show (failure to attend without cancelling in good time) triggers the cancellation fee under 6.2; for appointments designated as „kostenfrei“ (free of charge), EUR 80 net applies. We reserve the right to prove higher damages.

6.4 If the appointment cannot take place due to force majeure or technical failures outside our sphere of control, it will be rescheduled; amounts already paid are not forfeited.

7) Rights of Use & Confidentiality

7.1 We retain all rights to analyses, templates, slides and work results; the client receives a simple, non-transferable right of use for internal purposes.

7.2 Both parties shall maintain confidentiality regarding information that is not publicly known. Statutory disclosure obligations remain unaffected.

8) Liability

8.1 We accept unlimited liability in cases of intent or gross negligence, for injury to life, body or health, and under the German Product Liability Act (ProdHaftG).

8.2 In cases of ordinary negligence we are liable only for breaches of cardinal obligations, limited to the damage typically foreseeable under the contract; liability is otherwise excluded.

8.3 No specific economic success is owed.

9) Data Protection (Brief Notice)

9.1 We process personal data for the performance of the contract and for scheduling purposes (including with Microsoft Bookings/Outlook as a processor) on the basis of Art. 6(1)(b) and (f) GDPR.

9.2 Details (categories of data, recipients, storage periods, data subject rights) can be found in our privacy policy.

10) Final Provisions

10.1 German law applies, to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG).

10.2 The place of jurisdiction for merchants is — to the extent legally permissible — our registered office.

10.3 Amendments and additions require text form (email is sufficient).

10.4 Severability clause: The invalidity of individual provisions shall not affect the validity of the remaining provisions.