FAQ
Frequently Asked Questions
Welcome to our FAQs! Here we answer the most common questions about our full-service marketplace offering.
Whether it’s about integration, product data, logistics, or platform requirements – this page gives you a quick overview of how we support you in reaching your customers efficiently and successfully on online marketplaces and growing your business as a result.
“Live in 4 steps” (Onboarding → Content → Go-Live → Payout)
Who is the Full Service suitable for?
Our service is suitable for start-ups, medium-sized businesses, and large companies alike, whether or not you already have your own online shop or experience with marketplaces. Our model is particularly well-suited for brands with a focus on D2C, allowing them to build a marketplace business without the need for internal resources, IT, or other infrastructure.
What services do you specifically offer?
- Marketplace Integration & Connectivity
We handle the integration of your products into all relevant online marketplaces (e.g., AboutYou, Otto, etc.), including the technical setup and automated interfaces. - Product & Content Preparation
Our experts take care of high-quality product photography, optimized descriptions, categorization, and SEO-friendly texts to ensure your products are presented in the best possible way. - Strategic Consulting & Brand Positioning
Upon request, we provide strategic support for market entry, pricing strategies, international expansion, and brand development. - Customer Service & Support
We offer professional customer service (including email support and claims management) as part of our daily business operations. You don’t have to worry about it—we handle everything seamlessly in the background. - Logistics & Fulfillment
In cooperation with logistics partners, we take care of warehousing, order picking, shipping, and returns management. This way, you don’t have to deal with carriers, rates, or logistics processes yourself.In summary we manage your entire marketplace business—essentially full outsourcing or Marketplace as a Service—so you don’t need to worry about interfaces, IT, or logistics.
In short, we take care of your entire marketplace business.
Whether you call it outsourcing or Marketplace-as-a-Service – there’s no need for interfaces, IT, or logistics on your side.
How does the collaboration work in practice?
- You send your products to our warehouse. Beforehand, we go through the process step by step with you in a structured onboarding session.
- Together with you, we prepare your products for the marketplaces (texts, images, SEO, legal requirements).
- Your products go live and are immediately available for purchase.
- We handle the entire process—orders, shipping, returns, and payments. In the end, you receive your sales revenues minus all applicable fees.
Do I need my own integrations or software?
No. You don’t have to worry about any technical integration. Leogra already has established interfaces with the most important marketplaces. Everything runs through our systems. You simply send us your products, and we take care of product setup, inventory management, payment processing, shipping, and returns—without you having to install any software yourself.
What is the advantage of selling on marketplaces?
The traffic of target customers on marketplaces is extremely high. With our service, we make your products available on the relevant platforms, ensuring that customers can easily find—and ideally purchase—your products.
This creates an excellent growth opportunity for your online business.
If you would like us to also take care of visibility, we can implement relevant marketing measures together with our partners through various options.
I don’t have my own online shop or ERP system. Is it still possible?
Yes! You don’t need an online shop or an ERP system. A simple Excel overview of your products is already sufficient. We take care of the complete integration and selling on the relevant marketplaces.
What are the requirements for my products?
In our free consultation, we will be happy to advise you on your products. You will also receive an onboarding checklist. Book your free consultation here!
Which product categories are possible?
We have extensive experience not only in the apparel sector but also in many other product areas such as accessories, supplementary items, home textiles, and even dietary supplements. We provide you with tailored advice for your products.
Can I sell the products on all marketplaces included in the full-service offering?
Not every marketplace accepts all product categories or sellers. With our experience, we are happy to advise you on which marketplaces are best suited for your products.
How long does an integration take?
The time until your products go live on the platform depends on how quickly we receive your complete product data, how long the marketplace takes for approval, and how many products you want to sell.
Can I sell in all countries available on the marketplaces?
In principle, yes, but the products and packaging must comply with the regulations of the respective country. For example, France has special rules, and in the UK, additional customs costs would apply.
What do I need to consider regarding licensing and regulations for my packaging?
We review your packaging licensing with you. If you work with us through our service, you don’t have to worry about anything related to shipping packaging.
Do I need a company in Europe/Germany?
No, you don’t need a company in Germany. Our service is especially interesting for brand owners who want to establish a presence in the German or European market.
How does payment processing work for sales?
We handle the complete processing of payments as well as refunds for returns with the marketplaces. You can track everything on the seller dashboard and receive your actual sales proceeds on a monthly basis.
How will I receive my payout when items are sold?
Payouts (monthly revenue minus returns) are issued as a credit note and transferred 30 days after the credit note date.
Can advertising/marketing be managed for me?
Yes, this is also part of our service portfolio. In the areas of retail media and performance marketing, we contribute our expertise and coordinate campaigns together with specialized partners to ensure budgets are used as effectively as possible.
Do I need to handle compliance issues?
It is important that your products comply with the applicable laws and have all required labeling. All other compliance-related aspects are fully managed by us as a third-party provider.
Can I get a feasibility review beforehand?
No problem! Before getting started, we can discuss key topics regarding a potential marketplace business for your brand and evaluate its potential in a preliminary analysis session. Simply book an appointment for this here.
What do you do with returns?
In cooperation with our fulfillment partner, we strive to make all returned products resalable if possible.
If this is not possible, there are various options. Upon receipt, a quality inspection is carried out (A/B/C classification) with clear next steps: re-stocking, reconditioning, or secondary marketing/disposal in accordance with your policy. This process needs to be defined once during the onboarding phase at the start of our collaboration.
The general returns process is defined by the marketplace. As the seller, we implement these guidelines accordingly.
Is there a minimum revenue requirement?
No, there is no minimum revenue requirement. Our Fullservice is available to all companies, regardless of their sales volume. This allows you to start flexibly and use our service exactly according to the needs of your current business.
Do I need to complete an EPR registration/reporting?
No, we take care of that. Since we act as the seller, registration, ongoing reporting, and fee management are all included in our service. Special cases (e.g., country-specific packaging requirements) are discussed with you and implemented in a practical way.
Inventory Planning – How can I keep track of stock?
Transparent via the dashboard: You can view current stock levels per SKU/variant in a clear visual format and can export the data.
Regular report exports via file exchange are possible.
Optional: Active inventory management by us (reorder alerts, forecasts)
Are there content standards for my brand?
Yes – for each marketplace and category. We consolidate all guidelines (images, data fields, sizing grids, etc.) and ensure your product data is published correctly. We create content if needed or optimize existing data. Detailed requirements are clarified during onboarding and implemented on your behalf.
Can you also create product images or model shots?
Yes. Together with our photography partners, we produce product images and model photography in accordance with marketplace requirements.
How quickly can my products go live? Is there a typical timeline?
Yes. The process is tried and tested, but not entirely within our control:
Week 1: Onboarding, data and assortment approval
Week 2: Content/data preparation, listing tests
- Weeks 3–4: Go-live on the first marketplaces, final adjustments
The actual timeline primarily depends on data quality, timely data delivery, and marketplace approvals.
How transparent are fees and payouts?
You receive a detailed monthly statement (marketplace fees, service fees, logistics costs, optionals). Payouts of your earnings are made 30 days after the credit date. In addition, sales and returns reports are available for download.
How do you ensure data protection & security (GDPR/Data Processing Agreement)? Is this coordinated with the marketplaces?
We operate in full compliance with GDPR, provide a Data Processing Agreement (DPA) upon request, and transparently list any subprocessors. Data is stored securely, access is role-based, and regular backups and logging are standard practice.
Will I receive detailed statements?
Marketplace and service provider fees are issued in a detailed monthly invoice. Revenues, minus returns, are provided as a credit, ensuring full transparency. Additionally, reports are available showing all sales and returns.
Who handles storage and shipping?
You simply send your goods to our logistics partner. We take care of everything else – from storage and shipping to returns – completely on your behalf.
Is there a minimum quantity for products?
There is no minimum number of products or minimum stock you are required to provide. We will be happy to advise you on this in our free initial consultation. Book your appointment here!
How does reordering work?
Through the seller dashboard, you can always view current inventory levels, allowing you to manage restocking independently. However, we also offer this as an additional service and can proactively provide quantity recommendations.
Are follow-up consultation appointments available?
Yes, we continue to support you even after your products are successfully live and the onboarding is complete. A 30-minute consultation can be booked monthly. Additionally, you can always schedule a meeting through your dedicated contact using a booking link.
Can I have a complete online shop created as well?
Currently, we are a focused marketplace integrator. From our experience, marketplaces provide greater reach and generate higher sales.
Do I need an advertising budget?
Initially, no extra budget is required to run ads. We take care of the complete package, but we can discuss additional marketing measures and set a budget at any time.
The focus is on making your products available on marketplaces—and we can ensure that. If targeted marketing actions such as ads, retail media, or sponsored campaigns are useful, we can discuss them accordingly. This generally allows for strong visibility to be achieved.
Do I need my own IT resources?
No, don’t worry. We handle everything necessary for selling on marketplaces. You don’t need your own IT department, as we provide this support as part of our service.
How is product performance monitored?
Our marketplace experts monitor the performance of your products on a weekly basis. In addition, you can access all data at any time in the merchant dashboard – transparency is important to us.
Will I have a dedicated contact person?
We provide ongoing support, even after your products are successfully live. You will be assigned a dedicated contact and can reach out to your advisor at any time.
How quickly can I scale?
Since our contract model is flexible, we can expand your product range or consider additional platforms at any time. In doing so, we take into account the specific requirements and regulations of each marketplace.
Do I need to have a contract with each marketplace myself?
No. This is actually a key advantage of working with us as a marketplace aggregator! It is entirely sufficient to conclude a single agreement with Leogra. We then enable sales across various relevant online platforms. Existing contracts cannot be integrated by us, but we are happy to provide advisory support in this regard.
During ongoing operations, marketplace expansion is common and can be easily adapted to the respective setup by agreement.
Is international e-commerce possible?
A large part of our marketplace network is indeed international. This means you have the opportunity to expand directly into other regions with us or test them out.
How do you ensure that products sell?
We focus on achieving strong organic rankings through product data, content preparation, and image optimization. Additionally, we can also support in the areas of retail media or performance marketing to boost your brand or products. Just get in touch with us for more details!
What happens if I already have my own integration?
No problem. We would review the existing systems and provide support or advisory services as needed. For full-service through Leogra, however, all data runs through our systems.
Who is Leogra and what experience do you have?
Leogra Trading GmbH was founded based on many years of experience in e-commerce, logistics, and marketplace operations. Since our inception, we have sold a wide variety of products in the retail business.
We support brands of all sizes on a daily basis in successfully selling their products online and bring existing infrastructures and integrations directly with us. This can also be valuable if no other marketplace integration is available.
Do I need to provide support? How accessible are you?
We handle customer service completely, so no active involvement is required from you.
If any questions arise, your account manager or our service team is available during the agreed service hours.
What does your service cost?
Our service fees are based on the potential marketplace business.
In general, our fee structure is as follows:
One-time integration fee
Sales commission (based on monthly sales revenue)
Marketplace commission (platform fee) depending on the channel
Applicable logistics costs
Other optional costs for additional services
To learn more details, book a free consultation with us.
What is the duration of a contract with you?
We are very flexible and transparent regarding contract terms, as a win-win situation for both parties is very important to us.
However, a certain period is necessary to make meaningful decisions. Our minimum contract duration is 6 months.
Do I need to list my entire product range online immediately?
This depends on the strategy of our collaboration. During onboarding, we discuss which product ranges to start with and can then gradually expand with relevant products.
Of course, listing your entire range is also possible.
Is a minimum contract term required in this model?
The initial contract term at signing is 6 months, after which it can be canceled on a monthly basis. There are no fixed minimum sales or volume requirements.
How do you select the initial marketplaces?
The selection is made together during onboarding. We evaluate category fit, price point, return risks, and target audience, and prioritize the first platforms accordingly. Marketplaces can be suggested by you and later expanded flexibly.
OSS/Value Added Tax – do we need to submit these reports?
No. Our existing VAT compliance setup covers all relevant taxes, duties, and fees within our model—we handle everything in full compliance.
Which standard integrations do you support (Shopify, Shopware, JTL, plentymarkets, Billbee)? Fallback via CSV/API?
No integration is required. We provide a complete full-service setup—no additional shop or ERP connection is necessary. Everything runs through our interfaces, entirely without your own software. Optional: structured report data can be delivered to your internal systems.
Service Dashboard – what exactly can be viewed there?
Your personal dashboard displays all key information in one place: product data, orders, and returns—filterable and visually presented. Includes an export function for your further processing.
Which marketplaces and countries do you cover?
We work with the relevant DACH and EU marketplaces and can expand internationally if needed (UK, CH, etc.). The specific selection is determined together, typically based on category, price point, return risk, and target audience.
Who is the legal seller, and how does this affect compliance?
We act as the seller! This means we handle payment processing, reporting, and all relevant duties/taxes within our model. You receive transparent statements and a monthly payout.
What happens at exit? Do I get content and data?
Clearly defined: At the end of the contract, we export content assets as well as product, order, and return data in agreed formats. You retain access to your original data and can optionally book a handover consultation.